Cancellation, Rescheduling, and Refund Policy

**Effective Date: July 22, 2026**
**Last Updated: July 22, 2026**

This Cancellation, Rescheduling, and Refund Policy applies to appointments, events, products, courses, and other purchases made directly from ATX Color Studio.

Certain booking pages, checkout pages, invoices, event proposals, or written agreements may contain more specific terms. When more specific terms are provided for a purchase, those terms control.

## 1. Standard Appointments and Consultations

Unless a different policy is shown when you book, cancellations and rescheduling requests must be submitted at least **48 hours before the scheduled appointment time**.

Requests may be submitted through the booking platform or by emailing [hello@atxcolorstudio.com](mailto:hello@atxcolorstudio.com).

### Changes Made at Least 48 Hours in Advance

When at least 48 hours’ notice is provided:

* The appointment may be rescheduled, subject to availability
* Eligible payments may be transferred to the new appointment
* Any amount identified as a nonrefundable deposit, booking fee, or administrative fee will remain nonrefundable
* Any refund will be determined according to the terms displayed when the appointment was booked

### Changes Made Less Than 48 Hours in Advance

Appointments canceled or rescheduled less than 48 hours before the scheduled start time are generally nonrefundable.

The amount paid may be forfeited, and a new payment may be required to schedule another appointment.

## 2. No-Shows

A client may be considered a no-show when the client:

* Does not attend the scheduled appointment
* Does not provide advance notice
* Is unavailable for a scheduled virtual meeting
* Arrives too late for the service to be reasonably completed
* Does not provide required access to the appointment or event location

Payments for missed appointments and no-shows are nonrefundable.

## 3. Late Arrivals

Please arrive on time for your appointment.

A late arrival may shorten the appointment so that other clients are not delayed. The original appointment fee will still apply.

If there is not enough time remaining to perform the service responsibly, the appointment may be treated as a late cancellation or no-show.

## 4. Appointment Preparation

Clients are responsible for reviewing and following the preparation instructions provided for their service.

Color-analysis preparation may include arriving without:

* Makeup
* Tinted moisturizer
* Tinted sunscreen
* Self-tanner
* Spray tan
* Colored contact lenses

If preparation instructions are not followed, ATX Color Studio may:

* Continue with the appointment while explaining the limitations
* Modify or shorten the service
* Reschedule the appointment
* Apply the late-cancellation policy

A refund will not be provided solely because the service was limited by makeup, self-tanner, colored contacts, late arrival, or failure to follow preparation instructions.

## 5. Virtual Color Analysis

Virtual color analysis is a customized service involving photograph review, professional analysis, preparation, and personalized materials.

### Before Personalized Work Begins

A cancellation request received before photographs are reviewed or personalized work begins may be considered under the terms displayed at checkout.

Any nonrefundable deposit, booking fee, administrative fee, or payment-processing amount will remain nonrefundable where permitted.

### After Personalized Work Begins

Once photographs have been submitted and substantive analysis or personalized work has begun, the virtual color-analysis purchase is nonrefundable.

The service is also nonrefundable after any customized result, palette, guide, recording, consultation, or other personalized material has been delivered.

### Photograph Requirements

Clients are responsible for submitting photographs that follow the provided instructions.

If photographs are incomplete, edited, unclear, improperly lit, or otherwise unsuitable, ATX Color Studio may request replacement photographs.

The stated turnaround period begins only after all required information and usable photographs have been received.

Delays caused by incomplete, unsuitable, or late submissions do not create a right to a refund.

## 6. Group and Event Bookings

Unless a written proposal, invoice, or event agreement states otherwise:

* A **$150 nonrefundable deposit** is required to reserve the event date
* The deposit is applied toward the total event price
* The remaining balance is due **seven days before the event**
* The event date is not reserved until the required deposit is received
* Event cancellations received at least **72 hours before the scheduled event** may be eligible for a refund of payments made beyond the nonrefundable deposit
* Event cancellations received less than 72 hours before the scheduled event are nonrefundable

Additional terms may apply to:

* Travel
* Parking
* Lodging
* Assistant fees
* Additional event time
* Venue changes
* Guest-count changes
* Special equipment or materials

### Event Rescheduling

Requests to move an event to another date are subject to availability.

A new deposit or additional payment may be required when:

* Significant preparation has already occurred
* Travel has been purchased
* An assistant has been reserved
* Nonrecoverable expenses have been incurred
* The event is moved with limited notice

### Event Attendance and Timing

ATX Color Studio does not guarantee that every guest will receive a service if:

* More guests attend than originally agreed upon
* Guests arrive late
* The event begins late
* The venue is not ready
* Guests do not follow preparation instructions
* The event organizer changes the schedule
* Access to the venue is delayed

Additional time may be added only when ATX Color Studio is available and the organizer agrees to the applicable additional fee.

## 7. Digital Products, Downloads, and Courses

Because digital materials can be accessed, downloaded, copied, or viewed immediately, purchases of the following are generally final and nonrefundable once access is provided:

* Digital guides
* Downloadable documents
* Templates
* Digital palettes
* Recorded classes
* Courses
* Replays
* Worksheets
* Membership materials
* Other digital resources

A refund may be considered when:

* A customer is charged more than once for the same purchase
* The incorrect product is delivered
* A technical problem caused by ATX Color Studio prevents access
* A refund is required by applicable law

Please contact [hello@atxcolorstudio.com](mailto:hello@atxcolorstudio.com) before requesting a refund for a technical problem so that we have an opportunity to correct the issue.

Failure to access, use, complete, or implement a digital product does not create a right to a refund.

## 8. Live Classes and Programs

A registration for a live class, workshop, coaching program, or educational session reserves space and may include immediate access to materials.

The cancellation and refund terms displayed on the applicable sales or checkout page apply.

If a replay is included, missing the live session does not ordinarily create a right to a refund.

## 9. Physical Products

The return eligibility of physical products purchased directly from ATX Color Studio will be described on the applicable product or checkout page.

Unless otherwise stated, personalized, customized, opened, used, or damaged products are not returnable.

A defective or incorrect item should be reported promptly after delivery.

Shipping charges are nonrefundable unless:

* ATX Color Studio shipped the incorrect item
* The item arrived defective
* A refund of shipping is required by law

Products purchased from another retailer must be returned directly to that retailer.

## 10. Gift Cards

Gift-card purchases are nonrefundable and are not redeemable for cash except where required by law.

Gift cards are subject to the terms displayed at purchase and any terms imposed by the gift-card or payment provider.

ATX Color Studio is not responsible for a gift card that is lost, stolen, or used without authorization unless replacement is required by law or permitted by the applicable provider.

## 11. Affiliate and Third-Party Purchases

ATX Color Studio does not process cancellations, returns, exchanges, or refunds for purchases made through:

* Affiliate links
* ShopMy links
* Amazon links
* Brand websites
* Third-party retailers
* Other outside sellers

Those purchases are governed by the applicable retailer’s policies.

Receiving an affiliate commission does not make ATX Color Studio the seller of the third-party product.

## 12. Cancellations by ATX Color Studio

ATX Color Studio may occasionally need to cancel or reschedule an appointment, event, class, or other service because of:

* Illness
* Emergency
* Unsafe conditions
* Severe weather
* Travel disruption
* Equipment failure
* Venue problems
* Circumstances outside our reasonable control

When ATX Color Studio cancels a service and cannot provide a reasonable replacement date, the amount paid directly to ATX Color Studio for the unprovided service will be refunded.

ATX Color Studio is not responsible for related or indirect expenses, including:

* Airline tickets
* Hotel reservations
* Transportation
* Childcare
* Clothing or product purchases
* Lost wages
* Other travel or preparation costs

Clients traveling for an appointment are encouraged to purchase flexible or refundable travel arrangements.

## 13. Refund Processing

Approved refunds will ordinarily be returned to the original payment method.

The time required for a refund to appear depends on the payment processor and financial institution.

Payment-processing fees may be nonrefundable when permitted by law and disclosed during the transaction.

## 14. Payment Disputes and Chargebacks

Please contact ATX Color Studio before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the concern.

Fraudulent or abusive payment disputes may result in:

* Cancellation of future services
* Suspension of account access
* Collection activity
* Recovery of fees and expenses where legally permitted

Nothing in this section limits a lawful right to dispute an unauthorized, fraudulent, or incorrect charge.

## 15. Exceptional Circumstances

ATX Color Studio may review exceptional circumstances individually.

Considering an exception in one situation does not require ATX Color Studio to make the same exception in another situation.

Any exception must be confirmed in writing.

## 16. How to Submit a Request

Cancellation, rescheduling, and refund requests should be submitted through the booking platform or by email.

Please include:

* Your full name
* The email address used for the booking or purchase
* The appointment date or order information
* The reason for the request
* The requested resolution

Contact:

**ATX Color Studio**
Bee Cave, Texas, United States
Email: [hello@atxcolorstudio.com](mailto:hello@atxcolorstudio.com)
Website: atxcolorstudio.com